GameWorks Inc
  • Bloomington, MN, USA
  • Full Time

It's an exciting time to work at GameWorks! We have growth in our future and as such have a need to hire a General Manager for our Mall of America location. The current GM has been promoted but will still oversee this location, so the right candidate will have great first-hand training available to them.

The management team in MOA is absolutely amazing too! They've been working together for a while now and have a great rhythm established.

Take a look at the requirements of this highly sought after role with the only national eSports chain.


General Managers have the overall responsibility for the management of the daily unit operations.  This includes, but is not limited to: staffing, training & development, systems discipline, profit & loss (including payroll/labor) accountability and excellent Guest experiences.






  • Achieve company objectives regarding sales and controls
  • Maintain COGS at target
    • Estimation of purchasing needs
    • Order placement with appropriate vendors and distributors to ensure timely delivery of goods for FOH, BOH and Redemption departments
  • Participation with department managers in all ares of inventory (conducted on a weekly rotation)
  • Timely and systematic feedback on contracted vendors service execution
  • Generation of daily, weekly and monthly reporting
  • Compliance with all cash handling policies and procedures
  • Monitor labor costs and staffing to meet prescribed levels as defined by current and forecasted business needs


Guest Service

  • All Guests feel welcome and are given attentive, friendly and courteous service
  • Ensure company's hospitality standards are adhered to and delivered in all interactions with Guests



  • Maintain visual "Show" appearance of facility
  • Ensure all operating and quality standards are met.
  • Coordinates and executes all parties and banquets.
  • Crew member recruiting, development, training and labor management
  • Manage the daily shift and guest experience  


Human Resources

  • Ensure adherence to company standards for hiring, training, scheduling, and development of all FOH, BOH and GAMES departments
  • Manage all hourly staff members
  • Goal setting with direct reports
  • Responsible for venue's bi-weekly payroll.
  • Conduct weekly manager meetings
    • Review of unit financial results
    • Upcoming promotions and events
    • Staffing
  • Conduct weekly one-on-one manager meetings
    • Ensure the completion of task related to areas of responsibility and quarterly goals
  • Partner with corporate human resources on employee relations issues, recruiting (as needed), general liability, workers compensation, and general human resources related questions.  



  • Bachelor's degree preferred. A combination of practical experience and education will be considered.



  • Individual must have experience with operations of high volume restaurant or entertainment center
  • Excellent math skills: ability to process cash handling, profit & loss management, and understand basic payroll concepts and guidelines.


Work Experience

  • Overall, minimum of 5-7 years management experience in F&B or FEC industry.
  • 2 years as a General Manager with experience in an entertainment concept, theme park or high-volume restaurant.
  • At least 3 years of FOH and/or BOH management positions, possessing knowledge of service and food & beverage operations. Amusements and gaming knowledge a plus.


Licenses or Certificates

  • Must possess a valid drivers' license
  • Local or State regulation requirements regarding food handling or liquor service.


Physical Demands

  • General Restaurant Activities - Walking, Talking, Sitting, Standing, Typing, Lifting, Bending, Stooping and carrying up to 50lbs.


Mental Demands

  • Must be able to provide excellent Guest Service
  • Must have excellent time management & follow up skills necessary to perform in a fast paced, high volume environment.
  • Demonstrate a leadership style that creates a positive working environment
  • Be able to delegate and get work done through others
  • Must be able to effectively interact with employees at all levels in a professional manner
  • Should expect to work 50+ hours per week


Equipment and Special Materials

  • Computer, printer, photocopy machine, fax machine, etc., cash register
  • Experience in use of and knowledge of computers POS systems, Microsoft Office Applications (Word, Excel, PowerPoint); Payroll/HRIS experience a plus.


PHYSICAL HAZARDS - Health and Safety Concerns

  • General Restaurant/Entertainment Environment
  • Experience with effective and timely handling of workers compensation and general liability issues


We offer company sponsored medical, dental and vision insurance, life insurance and discounts! 

We are an equal opportunity employer


GameWorks Inc
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